Refund policy

RETURN & REFUND POLICY

At flyKAMP, we want you to shop with confidence. We provide detailed photos, explicit item condition notes, and comprehensive descriptions for every listing. We strongly encourage buyers to thoroughly review all listing photos and descriptions before placing an order. If you have any questions, please reach out via our website chat box or email us at xo@flykamp.com.
1. Return Eligibility & Timeframes
We accept returns and process refunds strictly under the following conditions:
  • Item Exceptions: Returns are accepted if your item never ships, does not match the listing description, arrives defective, or is covered under an active warranty.
  • Buyer's Remorse / Change of Mind: To ensure the quality of our curated inventory, we do not accept returns, refunds, or exchanges for change of mind, buyer's remorse, or incorrect sizing. Outside of the item exceptions listed above, all sales are final.
  • Reporting Window: Any eligible issue, defect, or description mismatch must be reported within 3 days of the confirmed delivery date.
  • Return Shipping Window: Once a return claim is approved, the item must be physically shipped back within 5 days of the approval date.
2. Return Shipping Fees & Restocking
  • Return Shipping Cost: We offer 100% free returns on all eligible claims. The seller provides a prepaid return shipping label at no cost to the customer.
  • Restocking Fees: Customers will never be charged a restocking fee for any eligible return.
3. How to Initiate a Return
To start a return process, contact our support team at hello@xoflykamp.com or message us directly through our live website chat box. Please provide the following information in your request:
  1. Your unique order number.
  2. The specific reason for the return request.
  3. Clear, well-lit photos showing the defect, damage, or listing discrepancy.
4. Inspection and Refund Processing
Each item is meticulously inspected prior to original shipping to ensure accuracy. For returned items:
  • Item Condition: Returned items must arrive back in the exact same condition as when they were purchased. All original "extras" must be included in the return package (such as dustbags, boxes, locks, tags, etc.). Please pack and protect the item carefully.
  • Processing Time: Once received, our team will review the item's condition. Verified refunds are processed within 3 to 5 business days back to your original method of payment. Items returned in a degraded condition or missing original components will lose eligibility for a refund.